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Thursday, May 25, 2006

VoIP adoption changing how contact centers do business

VoIP adoption changing how contact centers do business
VoIP vendor Interactive Intelligence polled 105 companies and found that VoIP is making a huge impact on call/contact centers.

Tutorials: Sony’s new marketing secret
Sony is building customer community and brand loyalty, and boosting sales, with the help of online tutorials.

Gartner, IDC: Sun revenue rebounds after two year skid
Market share reports released yesterday by research firms Gartner and IDC show Sun turning its numbers around while much of the server market remains flat.

Carnegie Mellon University opens new Data Center Observatory
Carnegie Mellon University opened a showcase data center at its main Pittsburgh campus. Dubbed the Data Center Observatory, the facility serves as an operational data center and research lab studying energy consumption.

IBM updates Tivoli CMDB
IBM today unveiled a change management database suite for Tivoli. The software is designed to automate processes across software, hardware, storage and network environments that span separate departments within a company.

TiVo turns to SAP, BearingPoint after outsourcing disaster
When its manufacturing and shipping operations outsourcer gave TiVo a 48-hour termination notice, the company found itself scrambling to revamp its processes.

Okopipi leaps in where Blue Security left off
The new user group is building an open source P2P application that sends spammers automated "unsubscribe" messages. Some call it feasible, but others believe counterattack strategies are doomed to fail.

Security Bytes: Dirty cyber deeds in Tinseltown?
The Motion Picture Association of America is accused of hiring a black-hat hacker. Meanwhile: Cisco and HP fix flaws and blood donors’ information is compromised.

IBM adds global replication to SVC
The latest version of IBM's SAN Volume Controller storage virtualization software supports global replication -- lowering the cost of disaster recovery.


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