The Big Picture, from

Thursday, June 15, 2006

CRM failed because . . .

CRM failed because . . .
The CRM market has long borne the stigma of failure. Here, some of the leading vendors share their thoughts on why it has failed -- and their solutions.

IBM's DB2 Viper boosts SOA on System i
Analysts say the big plus for the System i in IBM's DB2 Viper release, is its ability to leverage XML for service-oriented architectures.

CIO Decisions 2006: 100% security just an illusion
When it comes to buying and implementing security systems, it's all about determining your risk level. Even then, CIOs have to surrender the notion they can foresee and prevent all threats.

CIO Decisions 2006: Nine tips for polishing your resume
Looking for a job? An executive recruiter tells CIOs how to make the case on paper.

HP sharpens blade servers to battle IBM
Hewlett-Packard Co. announced a new blade server architecture that it says incorporates servers and storage into one box with a higher level of computing power. The new BladeSystem C-Class is meant to challenge IBM for share in the growing blade server market.

Data integration joins the on-demand craze
Data integration is evolving as companies migrate to on-demand applications such as New tools manage data integration between internal and external applications.

Business intelligence and search: five myths
Business intelligence vendors have lauded search for its potential to get BI information to more users. As business intelligence and search converge, these five myths have emerged.

Nagios offers open source option for network monitoring
IT shops using HP or BMC monitoring tools might want to take Nagios for a test-drive. Pro Nagios 2.0 author James Turnbull explains why.

Ten things Oracle developers should never do
Consultant Sridhar Bogelli explains the top mistakes to avoid when customizing Oracle E-Business Suite applications.

SAP xApps improve workflow, compliance at Canadian firm
Nova Chemicals is among the early adopters implementing SAP xApps to use composite applications to better manage data and meet strict safety and security regulations.

Firm sees benefits in global trade management SAP xApp
Applied Biosystems chose an SAP xApp to get control of its global trade operations and reduce costs. New features added to SAP Global Trade Services automate credit letter processes and customs warehousing procedures.

Microsoft partner aims Dynamics at SAP, Oracle
Green Beacon Solutions, a value added reseller, says Microsoft is primed to win the battle against SAP and Oracle with Dynamics AX.

Exploit code targets Microsoft flaws
At least two new potential threats are on the loose, less than a day after Microsoft’s June patch rollout. Security experts warn IT shops to patch immediately.

Microsoft still unlocking its security identity
Credibility, security… and Microsoft? Trustworthy Computing has improved Windows platform security, but don't expect Microsoft's security teams to put themselves out of business with credibility.

Underlying patterns can reveal information security targets
The many electronic devices people use today may present a largely unrecognized information security risk. As George Spafford explains, data patterns from these devices may soon make it easier for attacker to exploit an organization's people and systems.

Disaster recovery: Ad hoc and expensive
Users at Gartner's storage show in Orlando this week admit that their disaster recovery plans are unrehearsed and too expensive.


Nortel taps VoIP to bolster user base, loyalty
In an effort to breathe new life into its withering enterprise presence, Nortel released a slew of promises and VoIP products intended to bolster its user base and credibility among network architects and other IT decision makers.

Nortel Q&A: We’re focused on ‘re-creating a great company’
At this week's INNUA user conference, Nortel spokeperson Ann Fuller rallied execs to answer key questions for News Editor Amanda Mitchell about its VoIP push and its rocky past.

Microsoft opens slots in new certification program
Microsoft is now taking applications for 250 slots in its new Microsoft Certified Architect program for experienced IT people who have married their technical skills with their business savvy to accomplish company goals.


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